FAQ
WHEN WILL MY ORDER SHIP?
All orders are processed within 1–3 business days (excluding weekends & holidays).
Once shipped, please allow 5–8 business days for delivery.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email with your tracking number.
Please allow up to 24–48 hours for tracking updates.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on orders over $100.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
Once your order has been shipped, it is in the hands of the carrier.
Ninety3Karats is not responsible for lost, stolen, or delayed packages.
If your tracking shows delivered but you did not receive your package, please contact the shipping carrier directly.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed quickly, so we are unable to make changes or cancel orders once they have been placed.
Please double-check your information before checking out.
DO YOU OFFER REFUNDS OR EXCHANGES?
All sales are FINAL.
We do not offer refunds, returns, or exchanges.
WHAT IF MY ITEM ARRIVES DAMAGED?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at:
hello@ninety3karats.com
Include:
- Your order number
- Clear photos of the item
We will review and assist accordingly.
WILL YOUR JEWELRY TARNISH?
Our jewelry is designed for style and durability, but proper care is important.
To extend the life of your pieces:
- Avoid water, lotions, and perfumes
- Store jewelry in a dry place
- Remove before showering, swimming, or working out
WHAT MATERIALS ARE USED?
We offer a variety of pieces made with materials such as stainless steel, gold-plated, and other fashion jewelry metals.
Material details are listed on each product page as well as our materials guide page.
DO YOU OFFER CUSTOM PIECES?
Yes! Custom pieces may be available.
Please contact us or visit the Custom Pieces page for more information.
HOW CAN I CONTACT YOU?
For any questions or concerns, please email us at:
hello@ninety3karats.com